Get the most out of your HotJar
HotJar is a fantastic tool for tracking your customers' user experience...
However, after installing HotJar, most companies simply explore the heat maps, and rarely invest the time to watch the recordings. While the heat maps provide a lot of useful information, they only scratch the surface of HotJars' power.
HotJar Visitor recordings is the truest way to eliminate the guess work of how people are using, and feeling about your product. But, it’s hard to find the time to just sit back and observe - that’s where we come in. Ready to stop guessing?
⚙️ Our Service
Our monitoring service watches your visitor interactions, and identifies recordings that highlight problematic areas and conversion killing issues. Each week you receive a detailed report that outlines the issues, provides links to the recordings, and includes potential solutions to fix the issues.
🐞 Coversion killers
One of our e-commerce clients was seeing lower conversion rates than expected for mobile users. We were able to use HotJar and the recordings to pinpoint a specific bug that primarily affected Android users, allowing them to quickly resolve the problem and reclaim those lost conversions.
📱 Mobile Web Bugs
We discovered that smaller devices had a much lower conversion rate during a conversion review with one of our clients. We were able to find scenarios where the primary checkout button had been pushed out of view and was no longer accessible using HotJar. Screen-size bugs can go unnoticed for years, slowly and methodically hurting your conversion rate unless you test every aspect of your website on every possible device.
🤬 Sticking Points
We noticed a pattern of users adding a lot of products to their cart, then removing them when analyzing a customer's conversion funnel. With HotJar, we discovered that many users failed to notice the confirmation when adding a product to their cart and continued to press the button. Then they discover they've added 22 more products, forcing them to delete those extras.